When thinking about documentation, many people's eyes fill with
boredom. Often, developers tell me that they dread writing
documentation but they appreciate reading good docs.
If good documentation is such a hard and boring task, why do I love technical writing?
Leveraging my academic background in technical writing, I excel at:
Have a look at my projects to see how I work.
During my time at Netdata, I initiated a long-term documentation standardization project after uncovering a lot of inconsistencies in a detailed content audit. I've created page-level markdown templates and paragraph-level components that automatically generate text for certain tasks. I supplemented my concept with internal documentation to facilitate the adoption of the improved documentation structure.
During the three-month project, I proposed a new information architecture for Metanorma's documentation to improve findability. To lower Metanorma's adoption barrier, I created a 26-lesson curriculum geared towards new users. To make the Metanorma documentation future-proof, I laid out a roadmap.
In 2020, I was in my final year of studying Technical Writing and Communication at Munich University of Applied Sciences. During my studies, I always was most interested in leveraging metadata to deliver content in the right context and channel. Therefore, I decided to take a closer look at ontologies and how they can aid in realizing a unified content strategy.
During an internship at Bosch Building Technologies (BT), I introduced a new form of documentation: How-to videos for CCTV management software.
Since the on-screen documentation was published in a deprecated format, Bosch BT needed to switch to HTML5-based help. To improve the usability of the new help, I conducted a user test.
I delivered a lightning talk about how humans process information and how technical writers can act on that at Write the Docs Prague 2020. Due to the great reception, KnowledgeOwl, a company that builds knowledge base software, asked me to create an article for their blog.