I'm a technical writer based in Mountain View, California.
My passion is making complex information digestable for the right audience.
Leveraging my academic background in technical writing, I excel at:
I'm currently working at Google, where I write documentation for hundreds of thousands of marketers and developers.Download my CV
My musings about all things documentation:
Have a look at my projects to see how I work.
During my time at Netdata, I initiated a long-term documentation standardization project after uncovering a lot of inconsistencies in a detailed content audit. I've created page-level markdown templates and paragraph-level components that automatically generate text for certain tasks. I supplemented my concept with internal documentation to facilitate the adoption of the improved documentation structure.
During the three-month project, I proposed a new information architecture for Metanorma's documentation to improve findability. To lower Metanorma's adoption barrier, I created a 26-lesson curriculum geared towards new users. To make the Metanorma documentation future-proof, I laid out a roadmap.
During an internship at Bosch Building Technologies (BT), I introduced a new form of documentation: How-to videos for CCTV management software.
Since the on-screen documentation was published in a deprecated format, Bosch BT needed to switch to HTML5-based help. To improve the usability of the new help, I conducted a user test.